Delivery Time Calculation: The delivery time will be calculated on the checkout page based on your selected shipping method and delivery address.

Estimated Delivery Times:
o Continental U.S.: Once your order is shipped, you can expect to receive it within 4-10 business days.
o Hawaii and Alaska: Delivery to these locations typically takes 2-4 weeks. Shipment Confirmation: After your order has been shipped, you will receive a Shipment Confirmation email containing a tracking number to monitor your order's progress.

Shipping rates are calculated by weight and shipped with carriers across the US.

We offer Returns only in case a product is wrongfully delivered (the product delivered is different from the product in the order confirmation mail).

If your purchase meets our return or exchange criteria stated above, please contact our team within 1-2 days of delivery. You may contact us via email at info@theshopamerica.com or call our customer care at + 1 6 16-110-0836 Monday to Friday, from 10:00 AM to 6:00 PM (ET)

You can exchange your product for size or in the case of a genuine quality or manufacturing defect. In the case of defects, please photograph the issue as soon as you receive the product. To process returns and exchanges, please ensure that merchandise is in our packaging and has all our tags, and is in the same condition as when it was received. If you need to send goods back to us, it is advisable to send your parcel with proof of postage, as we are not liable for parcels lost in the post on their way back to us. Once we receive and confirm everything is in order, you will get a credit note within two weeks. Please note that international orders are not eligible for returns / exchanges. If your purchase meets our return or exchange criteria stated above, please contact our team within 1-2 days of delivery. You may contact us via email at info@theshopamerica.com or call our customer care at + 1 6 16-110-0836 Monday to Friday, from 10:00 AM to 6:00 PM (ET).

To process an exchange, please ensure the merchandise is in its original packaging, with all tags intact, and in the same condition as when you received it. If you need to send goods back to us, we recommend using a shipping method that provides proof of postage, as we are not liable for parcels lost in transit. Once we receive and confirm that everything is in order, you will receive a credit note within two weeks.

Please note that most of our products are handcrafted. Minor variations in color and design are indicative of the handmade and unique nature of our items and should not be considered defects. We believe these slight differences add to the charm and individuality of each piece.

Please email us at info@theshopamerica if you think The Shop might be a good fit. Tell us about your shop, your customers, and other brands you carry that you love.

How do I wash my The Shop products?

We recommend a hand wash or gentle machine wash.

To find your perfect fit, please refer to our Size Guide. Our size guide provides body measurements, not garment measurements, to help you choose the right size for you

Yes, we offer assorted and unique gift-wrapping options. Our gift wraps are hand-printed and recycled from the waste material of our beautiful prints. Click here to explore our gift-wrapping options.